Google’s expanded broad match; Pharma marketers beware.

As many of you know I get up on my soapbox and tell anyone that will listen, it is critical that pharma companies use vendors that specialize in pharma. In my world that means SEM vendors that specialize in pharma, like Catalyst online (unabashed plug!) are a must because the space is highly targeted, regulated, and conservative. As pharma search marketers, we have to zig every time the search engines zag to make sure that our campaigns don’t suffer and our clients’ marketing goals remain on target.

Take for instance Google’s broad match. Google’s paid search broad match allows marketers to buy a keyphrase like “osteoporosis.” Basically, any time that keyword is searched your ad appears. If not well thought out, broad match is a dangerous buy for the pharma industry. For example, both Actonel and Reclast (not yet approved) are indicated for post-menopausal osteoporosis. However with Google’s broad match option, these drug ads would appear for “men’s osteoporosis”, “children’s osteoporosis”, results, etc. and this is not the approved indication (not too mention a waste of marketing dollars).

Expanded broad match takes this concept one step further. As defined by the GoogleAdWordsHelpCenter, “With expanded matching, the Google AdWords system automatically runs your ads on highly relevant keywords, including synonyms, related phrases, and plurals, even if they aren’t in your keyword lists.” The bottom line is: There is a benefit to testing terms with broad match, just make sure you or your agency has created an expansive “negative keyphrase list” in order to ensure litigation avoidance.

Catalyst Releases SEO Rankings for Pharma

Late last year a group of us started questioning which of the companies in our industry, healthcare & pharmaceutical, had the best Search Engine Optimization (SEO) results. People started throwing ideas around concerning how one would actually measure the ranking, what companies to look at and how to differentiate brands sold by the same company. We put it all together and ran the numbers…and what we saw was fascinating. We then decided we would begin to release these rankings on a quarterly basis, starting today!Why do this you ask? 80% of Internet users have accessed the Web in search of health care information (Pew Internet & American Life poll) and 64% of Internet users go to a search engine before other online destinations when researching products or services (Jupiter). It is critical that pharmaceutical companies take the necessary steps to ensure that health information seekers find their brands online.

Rather than belabor the point, let’s get to the rankings. You will find the methodology at the very end of this posting, and I’m looking to hear from people on what they think the numbers say, suggestions for next quarter, and more!
Q1-07 Pharma Analysis

Methodology:

  1. Data compiled between January 1 and March 31, 2007
  2. Examined top 5 brands from top pharmaceutical companies based on 2006 revenue sales reported by company financial statements
  3. Searched 4 keyphrases for each brand:”[indication]” and “[indication] treatment” and “[indication] medication” and “[indication] symptoms”
  4. Recorded brand’s website rankings and scored by defined Index (below)

Index:
Index = (search ranking value*search market share)/11

Index Scoring System
Top 5 Rankings = 15
First Page Ranking = 10
Second Page Ranking = 3
Third Page Ranking = 1
Not Listed on First Three Pages = 0

[Update: It has come to our attention that there may be a little confusion regarding our Pharma SEO Analysis, and we’d like to address it here. Catalyst (that’s us) is a Healthcare Search Marketing agency with Pharmaceutical clients. You can find more about What We Do and who Our Clients are by reviewing our website. Using the simple methodology above, which was gleaned from publicly available financial information, anyone could arrive at these same results. Please continue to provide us with your comments and feedback. We’ll always respond to your questions, concerns and inquiries. ]


Search for Regulated Industries

I spoke at the Search Engines Strategies conference, on Friday in the Search & Regulated Industries path. My topic: Pharmaceuticals. I discussed Best Practices for both paid and natural search from a regulatory standpoint.

Ironically for pharma, the internet is about consumer empowerment. How do we work in a world where the internet is about consumer control and the industry we work in is heavily regulated by the FDA? (I think if we ran a keyphrase density analysis on my presentation “educate” would rank well…)  We as marketers have to educate our regulatory teams, educate the FDA and DDMAC and establish a safe, effective solution to interact, educate, and empower consumers, patients, caregivers and HCP. I know, I know easier said than done!

Here are the materials from my  presentation on Search for regulated Industries:

Regulated Search PPT

Regulated Search Handout 

SES Report from New York

WOW, there is so much going on! After attending the Search Engines Strategies conference in NYC  my mind is spinning! Some perspective:

40 years ago – newspapers, Broadcast TV, Broadcast radio, magazines

20 years ago – add cable TV, Computers

Now – Internet – add email, blogs, online video, cell phones, mobile internet, mobile video, text messaging, podcasting, IM, blogs, social networks, I could keep going and going.

Most notable and popular at this year’s conference (with over 6,000 attendees) was the emergence of what some are calling the “User Revolution”

Communitainment (Communication and Entertainment) sites – Yahoo Answers (social search), My Space (social networking), Wikepidia (online encyclopedia), You Tube (online video), Blogger (blogging) and Facebook (social networking) all over 15 million UNIQUE visitors a month! According to Piper Jaffray over the next 10 years more than half of the internet usage will be Communitainment.

As a marketer how do you communicate with the consumer? The answer to this question will be the challenge for the foreseeable future. However, where there is challenge there is excitement and opportunity. The consumer decision making process is becoming more sophisticated.

My two cents…no matter what your marketing strategy may be in the next few years, search will remain the navigation tool for the consumer, and will assume an even more central role. Today there are 600 million searches daily and the world is just starting to get confusing! What does that mean to today’s marketer? Create a comprehensive, cohesive search strategy today! What does this mean to the pharma industry? Consumers are turning to search for health info & finding information from peers. Social media represents a new way for consumers to instantly discuss products and treatments, representing a huge fundamental shift in healthcare.

Utah Passes Trademark Bill On Competitive Keyword Use

The Utah legislature has passed a Trademark Protection Act law preventing people from buying ads linked to terms that are also trademarks of others. Paid Search is beginning to get even more complicated!

Our clients live in a heavily regulated world already and we strongly suggest to them that they DO NOT buy the trade name of a competitor. Currently, under Search Engine guidelines, companies can buy certain keyphrases, if content exists on your site about said competitor. What is not allowed is to mention a competitors trademark in the ad itself (if the mention causes confusion to consumers).

The Utah legislature seems to be taking this to another level, in a more broad sense against ‘fair use’. As Danny Sullivan mentions this is most likely violating the Constitution. Are we approaching a time when we will have to worry about more general keyphrases like Apple, Digger, or Pipe?

Can Businesses find you Online? Probably not!

We talk a lot about visibility in this blog, from not missing a beat during a domain name change to our Top 5 Paid Search Marketing Tips. Another topic is how the congruence of web technologies may be harming search engines abilities to find your site. I actually wrote about it today on the B2B Marketing Trends site.

“AJAX, JavaScript, and Flash oh my! The technologies that are at the foundation of ‘Web 2.0’ may also be your greatest enemy when it comes to Search Marketing. In our B2B world we all realize the importance of reaching our customers, and search engines provide the primary resource for finding information. There had been debate concerning the effectiveness of search marketing in the B2B space, but that argument has since receded.”

Check out the full article and let me know your thoughts.

Google Pay Per Action: affiliate marketing in disguise?

The big news around the SEM water cooler today is Google’s beta launch of PPA or pay-per-action ads. Although PPA ads are not new, (however, currently there is no network that compares in volume to Google) the ads differ form traditional AdSense ads, in that a user must click the ad and perform a specific action in order for the publisher (and Google) to get paid. The rub is, the advertiser must then inform Google if that user has performed an action, which could lead to fraud. Sound like Affiliate Marketing to you? I bet it does to the folks at CJ and Linkshare. Here’s what the FAQ at Google has to say.

Pay-per-action advertising is a new pricing model that allows advertisers to pay only when specific actions that they define are completed by a user on their site. Rather than paying for clicks or impressions, advertisers can choose to pay when a user makes a purchase, signs up for a newsletter, or completes any other clearly defined action that they choose. Pay-per-action ads are eligible to appear on publisher sites in the Google content network, and publishers can choose specific pay-per-action ads that are relevant to their site to run in new ad units that they create.

Yep, sounds like affiliate marketing to me. So what does that mean to advertisers? To publishers? Read More »

ExL Pharma SEM Conference

Catalyst attended the Exl Pharma SEM conference in February where Mike Moran, author of Search Engine Marketing Inc. presented. After reading Mike’s great post regarding the conference it had me thinking that although Catalyst has been doing search marketing catered to the healthcare / pharmaceutical industry for nearly a decade, industry thought leaders like Mike as well as the healthcare industry itself is just becoming more aware of the huge marketing opportunity that exists here.

An excerpt of Mike Moran’s post,:

[My] favorite part of the day was listening to Eric Papczun of Performics…..I was most interested in the stats he showed about the pharmaceutical industry:

  • 58% of Americans say that online information is their most important source for health information (Pew Research)
  • 54 million Americans look for information on pharmaceuticals on the Web (Manhattan Research)
  • 80% of Americans (113 million) have researched health information on the Web (Pew Research)

Mike continues:

I haven’t worked with any pharmaceutical companies on their search marketing programs, so I was interested to see what health searchers do. Not every industry is as large as health care, so you may not have industry-specific statistics for your industry. But if you do, they can go a long way to convincing the boss that search marketing can’t be ignored.

Catalyst thought the Exl Pharma SEM conference was very successful in providing pharmaceutical marketing leaders a forum to share their opinions as well as their challenges. For those in attendance, there was little doubt that the opportunity for search marketing in the pharmaceutical industry was bountiful, yet the challenge of executing an effective search marketing campaign in a highly regulated industry, managed by conservative management makes for a daunting task for any individual or small army. However, I assure you that even though many pharma companies are just starting to navigate their search marketing path, there are already pharmaceutical companies who have forged ahead and are reaping the benefits of establishing themselves and their brands online – where their consumers research.

My hat is off to those pharma marketing evangelists who take it upon themselves and their team to continually educate management and prove the value of search marketing in the healthcare industry.

Topix.net domain name change shouldn’t cause alarm

A recent WSJ article with the ominous title “How Search-Engine Rules Cause Sites to Go Missing” has spurred some interesting conversation among search marketing industry thought leaders. Here’s a snippet of the article from the WSJ:

Mr. Skrenta intends to switch his site over to the more popular .com Web address from .net soon to help eliminate confusion and increase credibility with consumers.

Such a simple change, Mr. Skrenta has discovered, could have disastrous short-term results. About 50% of visits to his news site come through a search engine — and about 90% of the time, that is Google. Some companies say their sites have disappeared from top search results for weeks or months after making address switches, due to quirky rules Google and other search engines have adopted. (Full article)

Read More »

eMarketing Conference for the Pharmaceutical Industry

I am just returning from the CBI’s 6th Annual eMarketing for the Pharmaceutical Industry in Philly. The importance of Search Engine Marketing was self evident as an entire day was dedicated to SEM. I kicked off the conference with the “honor” of speaking on regulatory issues, how to navigate regulatory obstacles and execute an effective pharma SEM campaign. I have had some great experiences explaining ‘alt tags’ and snippets to pharma regulatory teams and explaining why we should put schizophrenia on the branded site even if that word is not at a sixth grade reading level.

Avenue A and Greater than One followed with a very technical presentation of SEM. Our client Chris Smith, Genzyme, followed with a salty commentary of Google’s content match product. He has some great suggestions, humbly suggesting to Google how to improve their AdSense product. Frank Viscotti from Novartis had the same comments at the IIR conference in January in Philly. Side note – will someone have a conference in Boston please?

Next Steve Krein, OrganizedWisdom.com, a great presentation. However, he was challenged with lots of clamor! The guy was trying to enable the pharma industry to participate in the consumer generated content phenomenon. A women from Roche told him she sees no value in his product! What a resume Steven has, it gives me hope pharma and social content may work….eventually. I do remember eight years ago presenting SEM to a number of large pharma companies and they told me SEM was unethical and they would never participate. Another reason I do believe consumer generated content with pharma participation with prevail! Finally, to end the day, Bill McGee presented Healthline vertical search engine with some great tools. Phew, we made it!

On the plane back to Boston, I am musing about the day…most of the day was negative! We (myself included) talked regulatory, click fraud, more regulatory and of course technical. As a SEM vendor, my plea to all my competitors, Chris N, Brad A, Chris O, Rob M, we need to talk to our clients like marketers. Stop talking 301 redirects and talk reach, engagement, transaction – basic marketing speak. I do not think any of those words were spoken at the SEM day in Philly. I am among the guilty. Perhaps that is why SEM is still only 5% of the pharma marketer’s budget.