Search Marketing continues to Evolve

Marketers are constantly challenged with how to best segment our consumers.  Search offers an option to allow the consumer to self segment and this option is further evolving.  As we all know, segmentation can begin at the keyphrase level.  What you may not know, Yahoo is allowing us to further enhance this ability.  Let me introduce, Honda’s drive to Search campaign, “Shop Honda.”   Type “Shop Honda” into the Yahoo search box, four options/links appear: See Offers, Locate a dealer, build and price and request a quote.  Depending where the consumer is in the buying cycle they will choose the best link.  This tactic promotes consumer empowerment, and effective marketing campaigns, everyone wins. 

Apply this same concept to pharma or any industry.  A drive to search campaign (tracks the efficacy of the TV campaign via query volume and click behavior) with choices for the consumer.  “Learn about Lipitor” possible links: understanding cholesterol, cholesterol treatment, find a doc, Lipitor vs Zocor. 

For the times they are a-changin’  

Digital Asset Optimization (DAO)

iProspect recently released a study that shows users are responding to the various specialized content types within search results.  Top-level findings:  36% of search engine users click a “news” results within blended search results, 31% click “image” results and 17% click “video” results.   I just typed in “Lipitor image” in Google.  Three images appeared, none of them were images from Pfizer.  I tried “Plavix image,” same situation.  I then tried “Nexium image” first image was AZ, nice job.  Try this exercise with your brand. 

I would suggest a three part plan to respond to consumers looking for information and responding to the information in their choice format. 

1. Optimizing your images is a simple task for your SEO shop, start today. 

2. Push to optimize all your digital assets this year. 

3. Create a digital asset strategy.  What should we be creating for our digital constituents?  Who are the partners we need to work with to develop and implement the digital asset strategy?  Of course I am biased, so I will suggest first and foremost that your SEO shop be leveraged here, but I would strongly suggest your PR firm, CPA, iAgency, content providers and beyond.

I can hear you asking me, what is the ROI of DAO?  How I would suggest you think about ROI is we are responding to consumers looking information in a format that they choose.  Thus the response rate will improve driving more traffic to your site for further engagement and influence, search IS a branding medium, and we will develop a deep understanding of what consumers are looking for in terms of format of information. 

The Evolution of Search

I am off to Disney World tomorrow with my family.  I started thinking about how my children will look for information as they grow up.  I have not yet introduced my three year old and five year old to Google.  I was at a CBI conference www.cbinet.com last week.  Henry van den Berg, from P&G www.pg.com gave an interesting presentation that highlighted this topic.  He asked four of his children what they would do to gather information if they were sick.  Each child looked for information differently, Google, MySpace, YouTube and Webkinz.  WOW.  Search is evolving.  Further thoughts on this topic…I recently read an article written by a colleague of mine, Chris Copeland, Managing Director at Outrider www.outrider.com.  Chris stated, “organic search marketing is moving towards a more sophisticated integration of elements, be it image, video, consumer reviews, or social networks. The future is all about Digital Asset Optimization (DAO) and not limited to SEO.”   I agree.   We are all aware that relatively few consumers, 13%, visit pharma company websites (of course I would highlight that this is because only a few have a good organic search strategy in place).  If we optimize our assets and not just our site we have the opportunity to appear in many other places on the web, perhaps a video (approved by legal and regulatory - of course) will be referenced by an affluent blogger in our category or our images will appear in Google.  People are increasingly searching for health-related videos and images.  Type in yours, “Lipitor image” and view the results.  How are your consumers and HCP searching?

Q4-2007 Pharma SEO Rankings

How did your company do last quarter? If your company is not on the list (to qualify the company must have at least five, billion dollar brands), let me know and we will add you to the analysis…if you dare!

q4-2007 Pharma SEO Rankings

Google Health unveiled, personal medical record service

Google Health was formally announced last Thursday, http://searchengineland.com/080228-094426.php. There is so much buzz around personal health profiles online, the simple notion that individuals should retain their own health data, medical records. I am all for it, I barely remember to go to the doctor once a year, let alone the last time I had a tetanus shot. I agree privacy and security are huge issues but those issues exist today.

Google Health, Microsoft’s HealthVault and Revolution Health (backed by former AOL Chairman Steve Case) are the three big players, the big boys. I do not think this concept or these companies are going away. Therefore, as a pharma marketers let’s think about this new communication channel? distribution channel? and how to message our product’s key benefits.

As we know Google earns almost all its revenue in Web advertising. Google has no plan to sell ads on Google Health. It aims to make money indirectly when users search for other medical information. Today MSN places HealthVault results at the top of their organic search results. Where do you think this is going? Lipitor.com is not going to rank above HealthVault. Try it, “Hypertension treatment” on MSN Live Search.

We need to leverage our assets, what can we offer these companies to improve their service. Eric Schmidt, CEO of Google stated, “We don’t know how to suck it(information) out of the brains of doctors, but we know how to suck it out of the computer systems of doctors.” What will Google want to “suck out” of the pharma industry? We could provide a Google Health PDF with information on the benefits of our product, better yet a Google Health MOA video or even better, access to the medical research faculty that are working hard to discover a cure for MS or Parkinson’s. If we improve their service, we gain access to their customers. What is your plan? It is time to have a brainstorming session!

Catalyst WPP GroupM announcement

We celebrated Catalyst’s 10 year anniversary yesterday. We gathered the company together, had some champagne while Beth and I told some stories about our 10 year journey.

I will share two stories that occurred in our first year, 1998. We rented a room in a house that had been converted to an office building located in Brookline Village, MA. We were directly behind the famous Village SmokeHouse www.villagesmokehouse.com. Each morning Beth and I would enter our office to waffs of barbecued meat. I am not a vegetarian but that was rough at 7am. Alan the owner (and alleged mobster) would occasionally cook in our parking lot if he had a big catering event. A women named Nancy also rented an office in the building. She did not like Alan nor did she approve of him using our parking lot as a kitchen, in fact she called the fire department frequently. Nancy was an angry woman. One day Beth and I hear this “pssssss” sound coming from the parking lot. We look outside, Nancy had poured some fluid all over a rack of ribs that could have fed fifty. Alan must have heard the same sound. He came outside and witnessed what Nancy had just destroyed. He was irrate AND he had a 10 inch butcher knife in his hand (presumably to cut the meat). Nancy saw the anger in his eyes and took off running. Alan ran after her, knife in hand, as she screamed bloody murder.  I am not making this up!

A second story I shared yesterday was a trip to NYC. Beth and I were intent on winning Pfizer’s business ASAP. We convinced one of the Internet marketing managers, Fred, to meet us for drinks. We jumped in the car and drove to NYC (at the time we did not have the luxury to pay for two plane or even train tickets). We parked the car around the corner from the restaurant. We had a great time with Fred (and eventually won some business).  As we got up to leave we told Fred we were going to the airport to jump on the next shuttle to Boston (portraying that we were an established agency). Fred, being the gentleman that he is, told us he would hail us a cab. We told him we were all set, but he insisted. Beth and I walked to the corner, I see Beth’s car in the corner of my eye and smile at Beth. Fred opens the cab door and we jump in. The cab driver barks, “Where you going?” We ignore him and continue to smile and wave to Fred. He barks again, “Where are you going?” Fred turns the corner, we jump out of the cab and run as fast as we can to Beth’s car. We sit for ten minutes…waiting for the coast to be clear. We drive back to Boston laughing at ourselves and praying this Catalyst thing will be worth it.

I am proud to say ten years later it was and still is a great experience. Catalyst went from a two person shop surrounded by raw meat and crazy people to today announcing our integration into WPP/GroupM search enterprise, the largest search enterprise in the world, http://www.catalystsearchmarketing.com/resource-center/pdfs/GroupM%20-%20Catalyst%20Announcement.pdf. Yesterday was a good day for Catalyst, for me, for Beth, for our employees, for our clients and for WPP www.wpp.com. There are a couple people (first clients, now friends) who have provided longstanding support, Rick (our first meeting with him was at the Village SmokeHouse), Sue, and Kate. We thank you for your support and vision that search marketing was (ten years ago) and will continue to be a viable communication channel. We also thank our employees who have been with us for many years, Rich, Lee and Tim. I will sign off before I get too sentimental, thanks for listening. I hope you enjoyed the stories. I am happy to report we are still having a good time!

Paid Search Ads and FDA Guidelines

I often speak at pharma conferences regarding the impact of effective search marketing strategies in the pharmaceutical market. In fact, I am speaking again at CBI’s conference, The 7th Annual eMarketing for the Pharmaceutical Industry, March 6th in Philadelphia . A hot topic at these events is the FDA guidelines and how it applies to paid search ads. Pharma search experts, like our friend John Mack, share their thoughts on Fair Balance and pharma paid search ads. Quite often, I find my colleagues views regarding the effective management of pharma paid search ads to be simply……outdated.

In John’s Pharma Marketing Blog he states: “These Adwords seem to violate FDA regulations that require presentation of major side effect information whenever a brand name and its approved indication are mentioned in the same ad”.

This is what I think.

The pharma industry is handling paid search ads three ways:

  1. the condition in the ad with brand url (Learn about cholesterol. www.Lipitor.com).
  2. the condition with a vanity url. (Learn about cholesterol. www.LowerMyCholestrol.com)
  3. no condition and brand url.

The first option is the obvious best choice. The second option creates destination disappointment, a possible bait and switch tactic. The consumer may not want to go to a pharma site and you just tricked them thus deminishing your brand equity. In addition you just paid for it too! The third option is okay but paid search best practices requires you to include the keyphrase the searcher users to improve your quality score.

Some industry marketers believe that the first option - (condition and brand name) violates the FDA fair balance guidelines. If other pharma search experts choose to apply traditional marketing practices to the innovative online marketplace, then I would ask them to consider this; as long as the safety information is on each page of a brand’s website (another best practice) a searcher is always just one click away from safety information - acceptable. To help the traditional marketers relate, just like a magazine ad, one turn of a magazine page and there you see the safety information.

I believe including the condition and brand URL in a paid search ad is not only in accordance to the FDA’s Fair Balance guidelines but also produces a much better consumer experience as well.

What do you think?

Wikia Search - Hit or Hype?

Happy New Year! I hope everyone enjoyed their break. Our holiday memories will hopefully stay with us for at least another week.

So now back to reality. Wikia Search launched. We instantly had clients calling about their rankings on Wikia Search. That is 2008 search marketing energy. I love it! The Search Strategists at Catalyst are busy analyzing the new engine. The reviews about Wikia Search have mostly been negative…”not much of a search engine, the technology stinks, there is nothing human about it”, etc.

Jimmy Wales and the folks at Wikia Search are fully aware of their search engine short comings stating, “It’s a project to *build* a search engine, not a search engine.” They even go as far as providing a Wikia Search disclaimer on their site with pleas for mercy like, “So the results are pretty bad. But we expect them to improve rapidly in coming weeks, so please bookmark the site and return often.”

And in all fairness (I do have to represent both sides - I was a girl scout) Jimmy Wales reminds us, “When I launched Wikipedia, I wrote at the top of the first page “Wikipedia, the free encyclopedia”. On that day, anyone reviewing it would have laughed. What’s this? There’s nothing here! This is not an encyclopedia, it is an empty website with some funny editing syntax!”

Wikia Search is trying to build something different and hoping we will come. They use a social networking model and rely heavily on user participation.

So, like so many other overly hyped launches in our search world, time will tell if Wikia Search will be a contender or is simply this month’s flash in the pan. I personally do not believe Wikia Search has the chops to be a meaningful player in 2008 and I’d love to hear what you have to say about it.

Catalyst Releases Q3 SEO Rankings for Pharma

Catalyst just finished compiling the Q3-2007 SEO Pharma Analysis Report. As you remember we started this analysis at the beginning of the year with Q1-2007 SEO Pharma Analysis Report (see methodology at end of post).

As a reminder, Catalyst (that’s us) is a search marketing agency with pharmaceutical clients. You can find more about What We Do and who Our Clients are by reviewing our website. Some of the companies covered in this analysis report are clients of ours and some are not.

We do this analysis because it’s interesting to us. We hope it is interesting to you too. We’re applying basic search marketing analysis to brands that exist in the highly competitive and intensely regulated pharmaceutical industry. If you follow our methodology you just may come up with the exact same results. Then again, because it’s SEO and we’re dealing with the dynamics of search engines, you may produce different results. Welcome to our world. Our goal with this quarterly analysis, as with most SEO campaigns, is to measure which pharma companies obtain valuable marketing real estate and then sustain those rankings over an extended period of time. Here are our Q3-2007 results.

Happy Holidays!

What is your digital asset strategy during a DTC campaign?

I am going to try and get the juices flowing the Monday after Thanksgiving or as many of you are aware “Cyber Monday.”  Cyber Monday is the unofficial start of online holiday shopping, comScore is projecting $700 million in online sales today!

Are you running a DTC campaign now?  in 2008?  What digital assets are you creating to further touch your consumer?  We all know our DTC campaigns, if successful, create awareness of a condition or a drug.  What is the next step?  Expand the campaign to further engage and influence the consumer.  

If you look outside the pharma industry, last Monday Apple launched an online campaign featuring the Mac guy.  Instead of repurposing the TV spot, Apple created an original script just for the internet.  In the first two days it had been viewed on YouTube 70,000 times. 

Zach Leary, director of interactive creation at TBWAChiatDay’s Media Arts Lab states, “We don’t disclose the success of our clients’ campaigns, but I can tell that original content is much more effective in engaging consumers than repurposed content.  This ad (Mac) is a perfect example of that.”

So back to pharma land, we have all read the stats, 65-85% turn to the Internet for health information.  What digital assets should we create to further engage the consumer during a DTC campaign?